Recording does not load/appear
# supportm
Mihail M.
02/06/2025, 8:40 AMHello,
I have an issue with the call recording in call logs - they show as not available, even on completed calls.
Org ID:
826a34d2-a357-4e36-8b02-06a04aaec769
Please assist
https://cdn.discordapp.com/attachments/1336979719790395437/1336979720058699809/image.png?ex=67a5c6e5&is=67a47565&hm=449a9c0652e2b73d7579e961fe2b18e3001a7e5f424d09fde12b4ae8928f0c8a&
v
Vapi
02/06/2025, 8:42 AMmessage has been deleted
Vapi
02/06/2025, 8:42 AMYou can continue this conversation by mentioning me in the message.
Vapi
02/06/2025, 8:42 AM@Mihail M.
Hello!
I'm here to help you with the call recording issue. First, let's check if the recording feature is enabled for your organization. Could you please confirm if you intended to have call recordings enabled for your calls?
m
Mihail M.
02/06/2025, 8:49 AMyes, I had call recording enabled
Mihail M.
02/06/2025, 8:49 AM@Shubham Bajaj
Mihail M.
02/06/2025, 9:15 AMin general there is no call recording available on our ORG
s
Shubham Bajaj
02/07/2025, 2:58 PM@Mihail M. can you try making another call now, the call recordings for new call will appear for sure. Let me know how it goes for you.