Transferring a call, call is transferred back to t...
# supportj
james_apex
02/06/2025, 11:48 AMCall ID: 26b111b8-0ec3-42c9-a0d9-e92a6d9c2802
In my prompt, if the user asks to speak to a human I try and transfer them to a phone number.
Instead of transfering them to the phone number I've specified, instead it transfers them to the phone number of the assistant, creating a loop.
Can you explain what I'm doing wrong?
https://cdn.discordapp.com/attachments/1337027061172277329/1337027061478588456/image.png?ex=67a5f2fc&is=67a4a17c&hm=c966b4b5ba139d99cbd44569859c584ebae7ec2cee242a4af20b01a217a4ef15&
james_apex
02/06/2025, 11:48 AMThis is my prompt:- If the user wants to speak to a human then trigger the transferCall tool with +4479895XXXXX
james_apex
02/06/2025, 12:21 PMThe number the user is transfered to is actually +441375XXXXXX
james_apex
02/06/2025, 12:22 PMWHich is the number assigned to the assistant
james_apex
02/06/2025, 8:52 PMTo confirm, the number in the log and screenshot is CORRECT, however I don't get transferred to that number, I get transfered to the +441375XXXXX number
james_apex
02/06/2025, 9:27 PMOK, I've read the documentation more and it seems as though I'm misunderstanding the transferCall tool. I need to setup the tool using the API's to be able to have multiple numbers, please correct me if I'm wrong. Using just the dashboard I can only forward to one number.
s
Shubham Bajaj
02/07/2025, 2:55 PM@james_apex Your correct for multiple destinations and dynamic destinations you need to use API. Let me know if your require further help!!