Assistant is not calling my tool automatically
# supports
Seygi
02/07/2025, 4:49 PMThe caller is able to book an appointment in my assistant
We collect a lot of info and call the checkavailability tool
The AI said will check the availability but didnt call the tool
Assistantid d52ad214-e93f-4535-9089-05109d5284f4
CallId 3eadd1a7-bfcc-4d50-8dee-a482c4211ec5
Seygi
02/07/2025, 4:49 PM@Shubham Bajaj could you support me here pls?
Seygi
02/07/2025, 4:52 PMat 16:44:22:580 the AI said that will check the availability
Seygi
02/07/2025, 4:53 PMafter this log, we have logs about the knowledge base, maybe the AI is checking in the KB instead call the tool
Seygi
02/07/2025, 4:55 PMat 16:44:41:506 I had to ask to AI if 'did she check', after that she did the tool call
Seygi
02/07/2025, 7:10 PM@Shubham Bajaj any news?
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Shubham Bajaj
02/08/2025, 1:53 AM@Seygi Sorry after marking it as seen, somehow it got missed.
Shubham Bajaj
02/08/2025, 3:08 AM@Seygi can you try making another call using gpt-4o model if this didn't worked then you have to do rework on prompt according to the guide https://docs.vapi.ai/prompting-guide
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Seygi
02/10/2025, 1:41 PMhey @Shubham Bajaj Good morning
tks for your reply
my assistant is already using the model gpt-4o-mini, should I change it to the gpt-4o?
I created this prompt following the examples on this webpage.
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Chiranjeet Mishra
02/10/2025, 1:50 PMYes, it will help with the tool calling.
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Seygi
02/10/2025, 3:20 PM@Shubham Bajaj
The same error using the gpt-4o
callId 03aa1eb9-a3bd-4d27-88c9-86b6d9fffba1
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Seygi
02/11/2025, 12:12 PMSorry I didnt see your message.
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Chiranjeet Mishra
02/12/2025, 12:22 PMHey Seygi, I was going through your last call ID shared and I can see the assistant called the tool, and then eventually generated the response.
Chiranjeet Mishra
02/12/2025, 12:22 PM Copy code
"result": { "available_slots": [ {"time": "2025-02-11T09:00:00.000-03:00"}, {"time": "2025-02-11T09:30:00.000-03:00"}, {"time": "2025-02-11T10:00:00.000-03:00"}, {"time": "2025-02-11T10:30:00.000-03:00"}, {"time": "2025-02-11T11:00:00.000-03:00"}, {"time": "2025-02-11T11:30:00.000-03:00"}, {"time": "2025-02-11T12:00:00.000-03:00"}, {"time": "2025-02-11T12:30:00.000-03:00"}, {"time": "2025-02-11T13:00:00.000-03:00"}, {"time": "2025-02-11T13:30:00.000-03:00"} ] }Chiranjeet Mishra
02/12/2025, 12:23 PMNow I want to understand what response you were expecting?
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However, I can offer you the following available times for tomorrow, February eleventh, 9 AM, BRT. 9 30 AM BRT. Any of these times work for you?
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