Not sure what's wrong with the calling now but as you could see in the following calls I am constantly picking up the phone, answering to the AI agent and it simply hangs out. 9454ccba-4cfb-4a0e-bfb4-f556ac3949c4 3725585f-1b48-44d8-96fc-2c2649b5a68e 0cd8ea4c-f804-4524-a0f4-7d7bb5576b42 b51146ec-c921-4766-95c2-034569baa9c4 8ab6dda3-597e-4610-8f93-c96ed3682597 55cce702-2a38-4b1e-80b9-68829c36c916 245004b8-0684-4319-bb2f-b246d7b4da5a f02f9d6a-5575-47d2-b6e1-efcac37b1230 I tried several AMD setup without any success. What could be wrong? I'm clueless. { "provider": "twilio", "voicemailDetectionTypes": [ "machine_end_beep", "machine_end_silence", "machine_end_other", "human", "unknown" ], "enabled": true, "machineDetectionTimeout": 5, "machineDetectionSpeechThreshold": 1800, "machineDetectionSpeechEndThreshold": 1800, "machineDetectionSilenceTimeout": 3000 }

Can you listen to the call_id recording as well send me the twilio call logs?

The recordings are very weird. They are incomplete. There are some calls in which somebody picked the phone up and spent over 20 seconds of time interacting, while the recording I get access to is less than 4 seconds with the endedReason "customer-did-not-answer". I have attached an example of what's happening (the recording and print screen are from the same call). You can compare the time of 24 seconds on the print screen and the audio being 4. https://cdn.discordapp.com/attachments/1337507550752407605/1337825770600534048/image.png?ex=67a8dad7&is=67a78957&hm=6f52c9c6fdaee77c974b9d837136b0c773488c154b98116dc51e694954dd6c7c& https://cdn.discordapp.com/attachments/1337507550752407605/1337825770852188291/f107470f-00e8-4588-be88-d0e3f4edc992-1738965862469-754c196f-02fd-4b6c-a20c-a1b5b9c7ec6b-mono.wav?ex=67a8dad7&is=67a78957&hm=141f44810daf4bcdf6a7c0846db998cbf23e512453329031e6523774b3972b8f&

My guess would be some issue from the telephony side. can you give it a try to us numbers or use SIP trunk?

It wasn't happening before. Not sure what changed. I do not have US numbers or SIP trunks...

You should get in touch with the twilio, cause it seems like the issue is with them. They are sending us delayed packets

Could it be caused by the 2500 token system prompt?

Nope, it is not related to it

@Gerónimo Have you got to the bottom of this. I'm having the same issue?

Could you please help me demonstrate they are causing this issue? They avoid any responsibility

What was the response that you got from twilio team?

Nothing. They are selling me the SIP trunk solution.