Trieve tool not working
# supportl
liseyloo
02/07/2025, 8:40 PMI've filled out the form twice following your directions. I have 209 chunks from my uploaded files. I'm desperately needing to rebuild my knowledge bases. Please help asap.
https://cdn.discordapp.com/attachments/1337523328885461086/1337523329330053241/image.png?ex=67a7c12b&is=67a66fab&hm=3a93bb3fd39271c706969b5bb9c7e3aa9fa867686b7fe6f03e951add1e8dc236&
https://cdn.discordapp.com/attachments/1337523328885461086/1337523329673728133/image.png?ex=67a7c12b&is=67a66fab&hm=4448914f9f8ebfd68ccb1b70c03f272cf0d1f7aae3eb74266ec16b6fecfd4116&
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Sahil
02/07/2025, 10:40 PMHey @liseyloo , can you send me any call_id I can take a look into it.
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jd
02/08/2025, 10:55 AM@Sahil I have the same problem occurring, could you help me?
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Sahil
02/08/2025, 2:33 PMcan you send me the call_id?
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liseyloo
02/10/2025, 5:47 PM@Sahil I'm not sure what you mean by call_id? There is no call associated with this--I just tried with new assistant & dataset. Assistant ID 92bf56d9-c370-4011-84c0-4c777b9fa1ce, Trieve dataset ID64e21618-f99d-4ec7-aec8-f90524459490 , org ID 6f4716ff-060a-4483-989f-74989c1a379b. Please clarify as it seems I'm missing what you mean by call_id.
liseyloo
02/10/2025, 6:01 PM@Sahil I used Update Assistant (after copying my prompt since it would be overwritten) which didn't throw an error, but I don't see the kb in dropdown when trying to select it for my assistant, nor is my assistant referencing it (I'm testing it with very clear questions it should be able to answer correctly). Maybe it doesn't show for some reason?. My doc is chunked into 12 chunks which is appropriate. Is there a way to know if it's REALLY attached to an assistant?
https://cdn.discordapp.com/attachments/1337523328885461086/1338570568387264522/image.png?ex=67ab907c&is=67aa3efc&hm=81048a465aea8675cd24d9421552452ff154a585149950a77a7059d677036e86&
https://cdn.discordapp.com/attachments/1337523328885461086/1338570568727007272/image.png?ex=67ab907d&is=67aa3efd&hm=1e339443b67ea3ee602a4fe237370fd2a5bd8587cfe95a34fb9a2e3bb6b71c7e&
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liseyloo
02/10/2025, 7:03 PMCall ID: 0ed4dd8f-0355-4b78-b800-47b61daf939c
Asst ID: 92bf56d9-c370-4011-84c0-4c777b9fa1ce
Org ID: 6f4716ff-060a-4483-989f-74989c1a379b
(new) KB ID: b9a0cc1a-309d-4c57-b3cd-0d648a10842e
I'm expecting the assistant to answer some basic questions at the beginning of the kb, such as Tell Me About Yourself (I'm expecting answer in first chunk below) and Tell me about your work (expecting answer in second chunk)--but the story is more like he owns a small marketing agency and is trying to balance life and work (which is very different background from file uploaded to create the KB):. Below are the first to chunks of the kb:
Title: Identity and Background
Question/Concern:
"Who are you?"
"What's your current situation?"
Description/Answer:
"I'm Maximillian Carpenter, 32 years old. I was recently promoted from Software Engineer to Technical Manager at my software company. I used to focus purely on coding and technical problems, but now I'm responsible for leading a team of engineers - some of whom were my peers just a short while ago."
Tags: ["identity", "career background", "technical role", "recent promotion"]
~
Title: Professional Context
Question/Concern:
"Tell me about your work."
"What's your technical background?"
Description/Answer:
"I was a software engineer for several years, focused on backend development and system architecture. I was good at it - there were clear metrics, code quality standards, unit tests. Now as a Technical Manager, I'm overseeing three development teams, handling project timelines, and trying to balance technical oversight with people management. It's... very different."
Tags: ["technical expertise", "management transition", "work context", "role change"]
liseyloo
02/11/2025, 7:15 PM@Sahil I've confirmed the kb is attached to the assistant through a GET call. The kb is chunked properly, but the assistant can't answer a super simple question from the kb. It seems it's just not working. Please advise. I've created multiple kb's, revised prompt, tried different models, etc. but the assistant continues to make things up. The kb is attached to the assistant. THE ASSISTANT CANNOT ANSWER SIMPLE Q'S FROM KB. WHEN SEARCHING CHUNKS WITH SAME QUERIES IN TRIEVE, THE ANSWERS APPEAR--MAKING ME THINK THERE'S AN ISSUE ON VAPI'S SIDE.
CALL ID: 60b2c658-f56f-40fa-bfee-8f0ed3b84678
KB INFO:
"id": "dbfac5c3-e83e-4e35-a9ae-645d4d40807e",
"orgId": "6f4716ff-060a-4483-989f-74989c1a379b",
"name": "Maximillian_clientagreement",
"provider": "trieve",
"createdAt": "2025-02-11T18:33:09.183Z",
"updatedAt": "2025-02-11T18:33:09.183Z",
"searchPlan": {
"searchType": "hybrid"
},
"createPlan": {
"type": "create",
"chunkPlans": [
{
"fileIds": [
"fccc9aac-1188-4f12-a91e-9450e6d4c5fc"
],
"websites": []
}
],
"providerId": "4aa37148-79ef-4ac6-9f6d-39267df4cf13"
ASSISTANT info (incl KB ID):
https://cdn.discordapp.com/attachments/1337523328885461086/1338951475010736218/image.png?ex=67acf33c&is=67aba1bc&hm=15ae946d6c77cee0643cd9114caab86e5e76c88cc51cad667b6a219d748c7ea7&
https://cdn.discordapp.com/attachments/1337523328885461086/1338951475543670835/message.txt?ex=67acf33c&is=67aba1bc&hm=4bab3b28778ebf7185cc220c81f8e130272c68d913af5690e44a163421c3d9b5&
liseyloo
02/12/2025, 10:25 AMFigured it out. I was trying to do most of this on the Trieve side, including managing my files, and that didn't work. Don't see a way to close this ticket.
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Chiranjeet Mishra
02/12/2025, 11:20 AMThanks, will close it.
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