Can't Transfer Call
# support
l
Whenever I transfer call it just hangs up yet in the logs it says "success". I checked my Twilio logs & there's no error or record of an outbound call. I've enabled call transfers in Twilio by creating a new Elastic SIP Trunk. { "role": "tool_calls", "time": 1738997685217, "message": "", "toolCalls": [ { "id": "call_kCGXaNBEOVH2eXNqYaF73WCm", "type": "function", "function": { "name": "transferCall", "arguments": "{\"destination\": \"+61418407733\"}" } } ], "secondsFromStart": 7.064 } { "role": "bot", "time": 1738997685813, "source": "", "endTime": 1738997687343, "message": "Transferring the call now.", "duration": 1530, "secondsFromStart": 8.37 } { "name": "transferCall", "role": "tool_call_result", "time": 1738997686740, "result": "Success.", "toolCallId": "call_kCGXaNBEOVH2eXNqYaF73WCm", "secondsFromStart": 8.587 }
s
Can you send me call_id?
l
Thanks. Here is call ID 5f58a424-df99-4093-8acf-bcdc974eec0f
c
Can you please help me with twilio logs as well? For this twilio SID CA28aabd86700306f0b0ca9ea5af5f0f21
l
There never seems to be any log in Twilio in either the call log or the event log. (these entries are probably when I used the outgoing call feature - that works correctly. https://cdn.discordapp.com/attachments/1337685081287954546/1339883866495782982/image.png?ex=67b05797&is=67af0617&hm=cc67723757bc8f0a636349fab6ad32c33fb140d5868e80bd7af836d2f45ab114&
c
Can you send me the whole page screenshot? Make sure all the blocks are expanded properly.
I've now resolved it after reviewing a more recent post. I'm in Australia & I had to simply change the routing to U.S. in Twilio & it now transfers calls correctly. Thanks. https://cdn.discordapp.com/attachments/1337685081287954546/1341602614818771077/image.png?ex=67b6984d&is=67b546cd&hm=7e3e0499638ad99f8c84712dcad0ad6d5e884083350ad13e06497fd1a8d79f45&
c
Marking this ticket as solved ✅