Custom Tool keeps failing inbound assistant
# support
j
I’ve been trying to set up my custom tool multiple times, but it keeps failing. We’ve attempted several times without success, and I’m unsure what’s causing the issue. Could you please look into this and advise on how to resolve it? Let me know if you need any details from my side.
s
call_id pls
m
I am having the same error. Every time the tool is triggered, it directly goes and says the error handling line, even though my webhook is responding successfully with a 200 response.
s
Can you provide the call_id?
m
I have DM'd it to you
s
didn’t received anything
can you send it over here?
m
b1a6fa98-5bca-4988-8223-4a2916732239 Thanks so much for all the help!
do you need the org id too?
s
Use GPT-4o, set temperature to 0.3 and it will solve the issue
m
Tried that and it didn't work. Also tried other temperatures, and various max tokens limits and also 4o-mini
s
thank you for testing that out, can you send me a latest call_id?
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