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Hey <@&1231325148079194222> , 

When testing and using any assistants within our organization (PeerSpot), the agents don't respond after reading the first message. Yesterday it was working smoothly and today it stopped.

Call logs IDs with this issue: 
88a44dc4-3403-4dd0-ac61-5907d2f037ca
230859f7-973d-472e-8e19-5ce78f23ceb6

Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?

<https://discord.gg/PcXZgZAv?event=1337539646418059420>

Hi Sahil, sorry to miss your message! Are there any other times that work?

I just joined with Shubham and he gave me a suggestion, I will try to implement it. Thanks for the help

<@&1231325148079194222> The advice I got was to look into the voice models because it seems to be that 11labs is blocking the voice model/us from using it. I tried updating the voice model and trying others that are not listed under 11labs, but I am still unable to speak to the assistants. Is there anything else that I am doing wrong or need to update in the assistant?

By the way, thank you for providing support and having open sessions with the support team, it's really appreciated!

<@1334490270066282517> I just looked into both of the call logs, and it's visible the calls were terminated by the user.
Now to fix this, I suggest making the following changes to your assistant. Let me know how it goes for you.

`current`
```json
    "start_speaking_plan": {
      "waitSeconds": 2,
      "transcriptionEndpointingPlan": {
        "onPunctuationSeconds": 0.3
      }
    }
```
```json
    "transcriber": {
      "model": "nova-2",
      "language": "en",
      "provider": "deepgram"
    },
```

`new`
```json
    "start_speaking_plan": {
      "waitSeconds": 0.8,
      "smartEndpointingEnabled": true
    }
```
```json
    "transcriber": {
      "model": "nova-2",
      "language": "en",
      "provider": "deepgram",
      "endpointing": 300
    },
```