transferCall Not Working – Call Ends Instead of Fo...
# support
t
Hello Vapi Support, My assistant is using transferCall, but the call is not being forwarded. Call ID: 8ead3e26-05ca-4865-a651-4c83bef12d1a According to the logs, the command is executed: 15:43:01:471 [LOG] Model called tool: transferCall({"destination":"+XXXXXXXXXXXXX"}) The assistant says, "I am forwarding the call now," but instead of transferring, the call simply ends. Model: GPT-4o, Temp: 0.3, Detect Emotion: Off. Questions: Does transferCall need to be explicitly enabled? Are there any configuration settings I need to adjust? Thanks for your help!
c
Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?
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