Hi Support Team, We're looking to implement phonetic replacement for certain words. Does VAPI support this feature? We want to ensure the assistant consistently pronounces a difficult word in a specific phonetic way. For example: when we our tool returns some menu item like "challa", it needs to pronounce it as "halla" Thanks!

Yes, you can do it via

How can we provide SSML when the text output is provided directly by bot to ElevenLabs in VAPI, we don't know the underlying operations there

In order to enable the SSML setting, you will need to do the following: 1. Enable enableSsmlParsing: true (Previously, I thought it was enabled by default, which was not the case.) 2. You can prompt something directly to output 11Labs prompting keywords, and it will work properly.

Just want to understand this better: we should include in our assistant instructions "Output 11Labs prompting keywords" and those keyword will be sent automatically by the bot to 11labs?

Nope, you will need to instruct the model to output in certain format.

Hi Sahil, we're having trouble understanding how you mean we should instruct the model. How specifically do we give the model instructions if not in the assistant? This is not something you can do in Elevenlabs as far as we know. Do you have an example of this we could look at?

We can do it, you will need to enable the SSML Parsing.