Dear VAPI Support Team, We are experiencing inconsistencies with the call transfer function in VAPI, along with unstable latency during call routing. The issue is affecting our workflow, and we need urgent assistance in identifying and resolving the root cause. Key issues observed: Call transfers are not consistently working as expected. There is noticeable latency in call handling, impacting response times. Attached are screenshots of the logs highlighting these inconsistencies. Please review the logs and confirm whether this issue stems from VAPI or if there are any external factors affecting call forwarding. If VAPI is functioning correctly, kindly provide insights on what might be causing this problem. https://cdn.discordapp.com/attachments/1338733363468697631/1338733363959435305/image_6.png?ex=67ac281a&is=67aad69a&hm=1ff63cfbe4b064984b2a07b4cf4d0fbb4273fd485b24da258b542b622fc0234e& https://cdn.discordapp.com/attachments/1338733363468697631/1338733364286455838/image_5.png?ex=67ac281a&is=67aad69a&hm=bab8c4e7b5f9e5754465f3e21bd37563d5ea8048cbe3c11e07748b4a79a2f21f&

hey @ZacKenichi thanks for bringing my error up was new to the channel so posted in office hours ! @Vapi awaiting for response !

Hey ZacKenichi, can you send me a call_id so that I can take a look into it?

Failed to forward call ids : 49c06603-1cf8-4a21-aefb-693689c7427e 52d60f6e-da7f-4511-b181-0317b2f97c71 3558cad5-0311-4441-977b-6ed9e772887a d619b95e-98b0-4955-bea3-a45fb1c49a33 The above are the call ids where the assistant failed to transfer the call. Below i am mentioning some successful call transfer ids so you can compare and find the bug in it. Successfully forwarded call ids : 04dc098f-06ea-4a58-911c-141e44aeceb5 6f14d1cb-a729-4a4c-bc8a-53a087b79ec7 88d8ebcf-2a67-4ea3-8fe8-87d2de338ddf b8d4a497-e66b-4ba0-943f-ed323bd7f9a7

Use GPT-4o it will solve your issue.

no it did not