Dear VAPI Support Team, We are experiencing incon...
# office-hours
h
Dear VAPI Support Team, We are experiencing inconsistencies with the call transfer function in VAPI, along with unstable latency during call routing. The issue is affecting our workflow, and we need urgent assistance in identifying and resolving the root cause. Key issues observed: Call transfers are not consistently working as expected. There is noticeable latency in call handling, impacting response times. Attached are screenshots of the logs highlighting these inconsistencies. Please review the logs and confirm whether this issue stems from VAPI or if there are any external factors affecting call forwarding. If VAPI is functioning correctly, kindly provide insights on what might be causing this problem. https://cdn.discordapp.com/attachments/1228667357849849856/1338747919788150834/image_1.png?ex=67ac35a8&is=67aae428&hm=3786db5957ee26be32a659d5858a61eb272cd4eab7cfc479f67281bdf9b43a66& https://cdn.discordapp.com/attachments/1228667357849849856/1338747920148729930/image_2.png?ex=67ac35a8&is=67aae428&hm=e20e32bd05918bc326b57f1f140e677331c8098f4a3314d59eed80c6715f6e84&
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