Hi there I was building an AI voice system that needed to be able to handle IVR, on the prompt side of things its calling the DTMF function at the right time however it doesn't seem to be actually translating to the IVR as its not changing based on the keys we press. @Shubham Bajaj has mentioned before that it is unstable and I wanted to get a bit more info on how I could get about this.

Yeah, I have this same issue as well and it's quite urgent @User

@Hugo @nathan_huynh What exact help do you guys require? Is it code, docs or something else?

I want to check if the "dtmf" function is working properly, or if there's a bug. Basically from the transcript, I can see the agent triggering the function to press the correct digit successfully, but the IVR system didn't seem to register it and just keep going like nothing was pressed. I can provide the agent and call ID if you need to look into it further.

callid: 8f1c277a-7109-42d6-b287-492bcf02a57f

Hey Hugo and Nathan, our current

dtmf

solution which sends the key presses or keypad tones over media streams has delayed playback time and because of this you guys observer tool is triggered but IVR doesn't gets the dtmf tones or key presses in required time.

I'm not exactly sure what this means.

This means functions but key presses are delayed so IVR never gets response in required time.

What can we do to get about this isse?

Hey Hugo, you have to do the IVR navigation using Twilio flex and then transfer the call to VAPI.

and how would that be accomplished

You need to use twilio flex for it, it will help you do the navigattion and then transfer.