Call Recording HIPAA Requirement
# supportm
m
02/13/2025, 12:34 AMWe require call recordings. Is there a way to achieve this post call with HIPAA enabled?
c
Chiranjeet Mishra
02/13/2025, 1:53 PMYes, you can add S3 bucket credential and turn on the recording via API. We will send you the data in your S3 bucket after the end of call.
m
m
02/13/2025, 4:41 PM@Sahil This is awesome thanks, and I assume this works for inbound calls as well? To double check, this works even when HIPAA is enabled? https://docs.vapi.ai/security-and-privacy/hipaa
m
02/13/2025, 4:42 PMActually, I guess the best way is to try haha. I'll let you know if I run into issues
m
02/13/2025, 8:23 PMHey @Sahil, @User is there a way to whitelist Vapi IP? We want to make sure our Azure Blob Storage is as secure as possible when storing call recordings.
m
02/13/2025, 9:12 PMAlso does this work on Azure Blob Storage, I am not able to see my calls (I made sure to turn on recording via API).
m
02/13/2025, 9:46 PMFollow up here, I updated the blobStorage.credentials on my assistant using the API. no luck there. I am using blocks This issue happens with both blocks and single prompt agents.
c
Chiranjeet Mishra
02/14/2025, 11:15 AMHey, we have a load balancer in place so we won't be able to share the IP address. Also, can you share the call_id so that I can take a look into it whether it was sent to your server or not.
m
m
02/14/2025, 4:18 PMHere are a few call ids:
1. 9e6465d0-a423-45ed-8718-f48a1dfebb24
2. 6e52c628-5c56-494b-92fa-80b620ebac10
3. fdc36693-af75-4a6f-8b0a-5d84ee1655fa
I think 1) and 2) are the ones after I set up blob credential via API
m
02/14/2025, 4:47 PMHere's a another call_id: 52f048f9-39cb-4df4-bc3b-0b25c9f0cf75 (most recent as of post)
s
Sahil
02/17/2025, 12:05 AMYou are using blocks.
Sahil
02/17/2025, 12:06 AMCan you try using normal assistant?
m
m
02/17/2025, 12:10 AMI also tried with normal assistant. Had the same issue.
c
Chiranjeet Mishra
02/17/2025, 1:51 AMCan you send me a latest call_id with it?
m
m
02/17/2025, 5:38 PM275fa6ab-9289-4a06-aea0-4c3f41c2a2c1
m
02/18/2025, 2:13 PMany updates here? This has been an issue for a week
m
02/19/2025, 3:21 PM@Sahil bumping this since this is still broken
s
Sahil
02/19/2025, 6:41 PMreally sorry for the issue, let me know when you are available. will get on a quick call and see what can be done.
Sahil
02/19/2025, 6:41 PMsent you the invite.
m
m
02/19/2025, 6:46 PMthanks just booked
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