Hi, I have purchased a vapi number and i had it linked to a different assistant but i deleted that assistant and made a new one. Now that I have this new assistant. I linked the # with the new assistant but whenever I call it. It doesn't speak as the assistant it only speaks as an AI only and nothing about its prompt. Let me know how i can resolve this. Thanks! https://cdn.discordapp.com/attachments/1339467226381684789/1339467227002437642/Desktop_Screenshot_2025.02.13_-_00.22.21.47.png?ex=67aed391&is=67ad8211&hm=a575997f7a9f2efce211667da4bb272c45302e15683a6f38c40ef73b85e9ef9a&

Hey Manny, can you send me a call_id that I can take a look at?

I believe this is the call_id

Can you retry once more?

I called the # associated with my assistant again and no it still doesn't reply with its prompt

Hey Manny, can you check the ID again. It's phone number ID not the call ID.

where am i able to find my phone number id?

I need call ID to debug the call which is unique to each call, you can get the call id from Vapi dashboard. 1. Goto Vapi Dashboard 2. Navigate to left side of dashboard (navbar) and look for logs > calls 3. Copy the Id under call ID.  Make sure to share the recent call's call id.

assistantId:

947f9002-674e-40d3-a6ce-2a9f652c092d

assistantName:

Beauty Salon I have listened to the call recordings, and I don't see any breaking issues. can you be more specific with your expectations such as Hey! To help track down this issue, could you share: - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong! https://cdn.discordapp.com/attachments/1339467226381684789/1342910376831877242/Screenshot_2025-02-22_at_10.53.13_PM.png?ex=67bb5a3f&is=67ba08bf&hm=af91ce96d0fc2ec95287626d3c052bc12e2821646ccf82457b75937ca1b9dca0&

What response you expected to get - When I call the number the AI doesnt say the "First Message". It just stays quiet until the user whos calling says something first. The AI doesn't follow its prompt when i would want to ask questions regarding the beauty salon. What response you actually got instead - The AI says its just here to help answer questions which is not related to its system prompt. The voice of the AI I believe is not the one i picked.

Hello Manny, Please ensure that your first message for the AI Assistant is set. Currently, it is empty, which is preventing it from speaking initially. Additionally, please update your assistant prompt to inform it about the beauty salon. Once these updates are made, the AI Assistant should function as expected.

current-assistant-model-config

{
  "model": "gpt-3.5-turbo",
  "messages": [
    {
      "role": "system",
      "content": "This is a blank template with minimal defaults, you can change the model, temperature, and messages."
    }
  ],
  "provider": "openai",
  "temperature": 0.7
}

okay thank you . It works now i think the problem was that when i had deleted my previous assistant and made my new one. It glitched because the first message and system prompt was there and always been there. but on your end it was empty. im guessing it just didnt transfer properly