Hi, last night I ran into several cases where the ...
# office-hours
t
Hi, last night I ran into several cases where the agent immediately hung up after me picking up. Ended Reason is 'Customer Did Not Answer'. This happened 15 / 20 times. Example call ID: 7f913312-d6a2-4e0d-90f5-93589d2386af Not seeing this issue today. We are thinking it could have been an Twilio issue but no observability to confirm. Can anyone help look into this?
5 Views