no knowledge base was uploaded
for context:
Vapi = voice agent foundation
Us = Projection of vapi
Currently we have voice agents that are prompted.
The prompts can be saved on our dashboard and updated on vapi platform directly. This is working correctly
The question is , one of my users is experiencing what i'd say is a ghost prompt. The ai agents prompt used to be for a yellow taxi company, and it has since been switched, saved and updated. BUT
When calling the phone number it is not speaking with the updated prompt (even though it is updated on vapi end , i can see it in the vapi ui)
When calling outbound using our dashboard (the projection of data) , the voice agent is speaking with the updated prompt. The correct one.
Theyve tried completely deleting the assistant and phone number from vapi and re entering it but it seems not to work
What is the most likely cause of this ?