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# support
k
Hello, I am experiencing an issue with VAPI.io. I successfully uploaded a file and copied the URL, which works perfectly when accessed directly: https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/files/1739713155579-9094418d-cb29-4527-a570-430905fc6a58.pdf However, the file does not appear in the VAPI.io database, and I cannot select it for use. I have checked the logs, and there are no errors. Here’s what I have already verified: The file URL is accessible and working correctly. There are no errors in the VAPI.io logs. The file is hosted on Supabase. I tried refreshing the database, but the file is still not detected. I checked if the file format (PDF) is supported, but there is no clear indication. Could you please help me resolve this issue? Is there a manual update required to sync the file with the VAPI.io database? Thank you for your assistance.
hello
v
Hey can you try uploading the file again, and let me know how it goes for you?
v
✅ Ticket status updated to solved by Vapi Ticket Bot#0124