Hi Support, We’re working on an integration for our client, we plan to use VAPI’s AI voice agents to manage inbound calls, qualify leads, and transfer them to Genesys Cloud agents when necessary. Since SIP trunking is not yet available, we want to confirm the best way to achieve this integration while ensuring seamless call handling and data transfer. What We Need: 1. AI Handles Calls First: - Calls enter VAPI, where the AI answers, collects caller details, and qualifies the request. - The AI should extract key information such as policy details, reason for calling, and urgency. 2. Call Transfer to Genesys Cloud (With Context): - If a human agent is required, the call should be transferred to Genesys Cloud. - The Genesys agent must receive the caller’s details in real time, including: - Caller Name & Phone Number - Reason for Calling (AI-processed intent) - Summary of the AI Conversation - Any transcriptions or relevant data Integration Options We Are Exploring: Since SIP is unavailable, we are considering two alternatives: 1. API-Based Call Handoff: - VAPI manages the call, then sends caller details via API to Genesys Cloud. - Genesys Cloud places an outbound call to the customer, ensuring the agent receives AI-collected data. 2. Using Twilio as a Middle Layer: - Calls first route through Twilio, allowing AI to handle them in VAPI. - If human support is needed, Twilio forwards the live call to Genesys Cloud. - VAPI still sends real-time data to Genesys Cloud before the transfer. Questions for VAPI Support: 1. What is the best approach for transferring calls while preserving caller information? 2. Does VAPI support real-time API-based data transfer to Genesys Cloud? 3. If we use Twilio for call routing, can VAPI still send conversation data to Genesys Cloud? 4. Is there an estimated timeline for SIP trunking availability? Thanks!

Hey FausSR, SIP Trunking is available and you can check it about from here Note: While these guides use Twilio as an example, the process remains consistent across other telephony providers.

✅ Ticket status updated to solved by Vapi Ticket Bot#0124