Issues with Trieve
# supportg
giorgior27
02/17/2025, 2:54 PMI'm new to trieve and these systems in general.
I have tried to follow the best practice as I understood them so for example using markdown.
Do you have any suggestion, why the score is so low? I just have one file with all the job specifications and salary words only appears there in the whole document, so why 0.2? How could I better structure it?
https://cdn.discordapp.com/attachments/1341060171908251720/1341060173061423186/Screenshot_2025-02-17_154326.png?ex=67b49f1c&is=67b34d9c&hm=50f4f6692f4e3a32229a10940a68f4b940e5d9370b487658df46803f98cdc1a1&
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Vapi Ticket Bot
02/17/2025, 10:03 PM✅ Ticket status updated to solved by Vapi Ticket Bot#0124
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giorgior27
02/18/2025, 1:23 PMI asked in trieve discord and they told me it's ok because the search is based on just a word over a bigger chunk.
But it seems that my agent has sometimes trouble to get the salary even if it is the very same KB used.
giorgior27
02/18/2025, 1:28 PM@Shubham Bajaj
Call ID (unable to get salary range): d96b518f-410c-4708-80de-14065bbe0a34
Call ID (able to get correctly the salary): 291f4722-7151-4d88-a7b1-b796f5d7168d
giorgior27
02/18/2025, 1:58 PM@Vapi Ticket Bot it's not solved
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Vapi
02/18/2025, 5:37 PMHey giorgior27, you can safely ignore the bot for now. The automation didn't went well.
Vapi
02/18/2025, 5:46 PMTo help track down this issue, could you share:
- When exactly this happened (the timestamp optional)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
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giorgior27
02/19/2025, 3:49 PMI changed the file in trieve to improve the retrieve and for now seems working better. I will let you know if this problem will be present again but for now I think we can close that ticket.
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Shubham Bajaj
02/21/2025, 4:43 AM@giorgior27 if possible for you could you share the working and non-working call ID so I can try to look what was going wrong?