Hi everybody! I need assistance implementing DTMF functionality in my Vapi.ai assistant and correctly integrating it with Make.com. Current setup: Twilio for telephony Make.com for workflow automation Currently using voice input, which frequently leads to errors My goal: I want to enable keypad input (DTMF) for capturing two important pieces of information: Caller phone numbers Project numbers Specific questions for Vapi.ai setup: What exact settings do I need to configure in Vapi.ai? Where and how do I activate the DTMF tool? What does the correct tool configuration look like? How is data transferred from Vapi.ai to Make.com? How can I process the received DTMF inputs in Make.com? Please provide a detailed step-by-step guide for both platforms, preferably with specific code and configuration examples. Currently, I'm struggling with voice recognition for capturing phone numbers and project numbers, and I believe using DTMF would provide a more accurate and user-friendly solution. Thank you in advance for your support!

✅ Ticket status updated to solved by Vapi Ticket Bot#0124

To clarify, if you intend to receive DTMF tones using Vapi, you will not be able to do so directly. Instead, you can send the DTMFs for now. If you later want to receive them, I recommend using Twilio Flex first and then transferring the call to Vapi.