Timeout message
# support
r
Hi, I have a problem. In make.com Airtable search takes too long and the assistant request times out. From what I've seen it's around 7 seconds. It happens only sometimes. My timeout set in the phone number is 30s, but vapi doesn't respect it for some reason and it says the error message. Since it happens only sometimes I can't provide callId, because I cannot find the time when this happened.
v
✅ Ticket status updated to solved by Vapi Ticket Bot#0124
r
@Shubham Bajaj
It tagged it as solved, I have no idea why
k
Hey Radim, don't worry it's an bot mistake.
r
Ahhh, thank you.
k
Hey Radim, we can only give you 7.5 seconds to return the assistant because of telephony limitations and for such situations you can return an placeholder system prompt and later using live call control you can insert the complete prompt.
r
Ohh, alright. Thank you
Solved then