For one of our agent I change the Voice. Before that, I added die Elevenlabs API key und snyced. Then I took the voice from the list. Test with web is fine. Phone Call produces an error messeage: Voice failed (reason: {"detail":{"status":"voice_not_found","message":"A voice for the voice_id PTDRoXRJnOXDLIs03WqF was not found."}}) I tried GPT4o und GPT4o-mini. Same result. Whats the problem here? Kind Regards Claudio

Claudio are you using api or dashboard

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!

88c31f4a-fbba-466e-8b5e-21ae9ee3f4d5

Could you shar a screenshot of your voice configuration ?

Of course https://cdn.discordapp.com/attachments/1341348892402384896/1341846793964617808/image.png?ex=67b77bb5&is=67b62a35&hm=c8a4000a1485e86c97480ee07b6269cce40d65ac335dc5efa4c153189ca43be0&

Hey Claudio, I just checked the voice Id

PTDRoXRJnOXDLIs03WqF

and it's working for me. Just change your 11labs model to turbo it will work.

Does also not Work with Eleven Turbo 2.5. Call ID 9c3f5d1b-8da3-4039-828a-8d41210d5da3

🟢 07:24:24:625 Call 9c3f5d1b-8da3-4039-828a-8d41210d5da3 Done. (pipeline-error-eleven-labs-voice-not-found) @Claudio Pillath Could you please try once without your 11labs API key? The issue arises when we use our own 11labs key, and the voice is not in our account. In such cases, you encounter the error message you are experiencing. Please give it a try and let me know how it goes. If the issue persists, we can connect and resolve it together.

I will check the next days. Thanks.

For now, Marking this ticket as Solved ✅