I need help with my Vapi bot.
# supporta
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02/18/2025, 5:09 PMSee that is successfully scheduled an appointment from my recommendations, however when it returns the status quote it says that time is unvailable and gives me other suggested times?
https://cdn.discordapp.com/attachments/1341456467152343064/1341456467949125773/image.png?ex=67b61031&is=67b4beb1&hm=19dbeb05370c1215dec535d4ebd53c9061388204c678db36a6316d959ac7af96&
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AiTitus :)
02/18/2025, 5:42 PMWhat does your webhook response look like?
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02/18/2025, 5:52 PMIt always recommends other times
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02/18/2025, 5:52 PMBut still books the appointement
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AiTitus :)
02/18/2025, 6:01 PMdoes it recommend that time?
AiTitus :)
02/18/2025, 6:01 PMits most likely the prompt where the issue is
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02/18/2025, 6:03 PMNo it recommends other times
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02/18/2025, 6:04 PMis it the tool prompt or system in vapi?
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02/18/2025, 6:19 PMYeah it's probably the tool
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02/18/2025, 6:23 PMOk I know the issue
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02/18/2025, 6:23 PMIt books the appointment
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02/18/2025, 6:23 PMBeforehand
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02/18/2025, 6:23 PMthe trigger is just before
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02/18/2025, 6:23 PMso I do not understand how it works
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AiTitus :)
02/18/2025, 6:42 PMdid you solve it?
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02/18/2025, 6:53 PMNope
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02/18/2025, 6:53 PMNot sure why it triggers the webhook multiple times
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02/18/2025, 7:06 PMDo you know why it triggers multiple times?
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AiTitus :)
02/18/2025, 7:18 PMDo you have your server messages only sending end of call report or do you have it send other things? many times if you have server messages like status update, tool call etc it could send to your server not sure how you configured everything
AiTitus :)
02/18/2025, 7:18 PMcould also be in your prompt if it is confused
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02/18/2025, 7:21 PMYeah not sure
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02/18/2025, 7:21 PMBecause I need to be able to respond in live time with the booking confirmation
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AiTitus :)
02/18/2025, 7:34 PMthose are client messages what about server?
AiTitus :)
02/18/2025, 7:34 PMwhats the flow you need?
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02/18/2025, 7:36 PMMaybe it's the status update
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AiTitus :)
02/18/2025, 7:36 PMyep it will keep hitting a url every status update you should be able to look at the payload and see the type from vapi if it says tool-call or status-update for those repeat calls in your make
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02/18/2025, 7:39 PMTool-Call
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02/18/2025, 7:39 PMfor both
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02/18/2025, 7:39 PMJust tried
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02/18/2025, 7:39 PMhm
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AiTitus :)
02/18/2025, 8:00 PMso it has to do with your prompt and hows it thinks its supposed to call the tool then
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02/18/2025, 8:14 PMWhat could be the issue?
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02/18/2025, 8:33 PMI won't bother you anymore
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02/18/2025, 8:33 PMI have in fact figured it out thanks to your help
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02/18/2025, 8:34 PMIt was a prompting issue
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02/18/2025, 8:35 PMThank you sir, and God bless ❤️
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AiTitus :)
02/18/2025, 8:46 PMGod Bless You too!
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Kyle Brunker
02/18/2025, 9:55 PMHey A checking if this is resolved for you?
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02/18/2025, 10:00 PMYes!
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