customers called in and no voice assistant was getting attached. sample call id: 421babca-6404-4af2-9b8a-e128134c0ba7 Was there an error that got thrown that I missed? And what's the best way to configure a fallback voice?

Hey Rowdy, we are working on the rime issue meanwhile you can use other providers and can also configure fallback plan

gotcha - in this case, there was no custom fallback plan and it did not go to another voice as the documentation mentions. Would a fallback plan have helped here? If no custom fallback plan is configured: Automatically switch to other available voices Continue attempting different voices Terminate only if all available voices have failed

> Would a fallback plan have helped here? Yes your call experience would be better, and there wouldn't be any failure case.

Is Rime AI still an issue ? I’m getting errors and have not see it working well today

What errors are you getting?

Happened a few times and we stopped using Rime-AI

Is your initial message empty? Do you have it prompted to say its initial message no matter what? Does this happen when you use a different provider?