Hi Everyone, I hope you're doing well. I wanted to clarify the call limitations when using a number directly from Vapi instead of Twilio. Could you please let me know how many calls we are allowed to make in a single day with a Vapi-provided number? Looking forward to your response. Thanks!

By default, you are allowed to handle a total of 10 concurrent calls (combining both inbound and outbound calls). This limit is not related to the number of users. To handle more than 10 concurrent calls, you'll need to purchase additional concurrent lines through the dashboard.

That's a bit confusing as yesterday. I made 17 outbound calls yesterday with one vapi number - is there a clear limit on how many outbound calls can be made per day using a Vapi provided phone number? Is it a 24hr limit or does it reset at midnight? There's no documentation on limits online other than concurrent calls (10) Please advise, thank you

Hello Ahmad, there is a hard limit of 10 outbound calls per day when using a Vapi number.