I am trying to figure out why my knowledge base is not working. What I did so far: - Created a new API key with Owner rights in Trieve in a brand new account and copied that API key into the correct setting in VAPI. - Uploaded a simple and short PDF file containing about 15 questions and answers in German language. - Uploaded that file via the UI into VAPI - Created a KB via the API and pasted the file ID and the file URL into it - Configured my assistant to use that knowledge base (via UI) - double checked via the API that the KB ID is shown in my assistant As part of the prompt of my assistant, I told it that it must use the knowledge base "(the name that I gave it)" for specific questions about the company. I also included here that if it cannot find an answer in the knowledge base, it should say "error with knowledge base" But the assistant is not using the KB at all. It always says "error with knowledge base". I see nothing about in the logs though. Asssistant ID: a8661ba5-fc69-4a01-bd31-a6bf152bdb05 KB ID: 3f14ca14-552b-4fe2-a334-e9d69f96155c Call ID: 11c5acde-a27c-4148-b5ca-5ec808a69131 Is it because my knowledge base is in German language? Or what other trouble shooting could I do?

Hey Dario, can you share the both failed and successful call IDs?

I shared the failed call ID in my original post. There is no successful call ID, as I never managed to make it work that way. However, by now I created a new Trieve API key and created everything once again (in parallel I received an email response from your support saying there were some migration issues). After creating everything once again, it now works via the BYOK method. So I don't need help anymore, but maybe you still want to investigate the case for a potential bug anyway.

Hey Dario, we’re working on this and there’s a small issue on our end that we’ve already started working on. We’ll have it resolved soon.