Call ID:

8c6f6622-dea5-4dae-ada7-96289e594851

Any way we can pull more logs on this? https://cdn.discordapp.com/attachments/1341848796845441055/1341848797076131950/Screenshot_2025-02-19_at_20.06.52.png?ex=67b77d93&is=67b62c13&hm=b7f331194be1bb83cb156a27b45c24f1ab513a6ac9afc82d0969af611dcb63f3&

logs

🔵 18:56:44:665 CallId: 8c6f6622-dea5-4dae-ada7-96289e594851 Determined Update: { "status": "ended", "endedReason": "sip-gateway-failed-to-connect-call" } 🔵 19:01:43:854 Call

8c6f6622-dea5-4dae-ada7-96289e594851

Waited 300s But Transport Never Connected. There could be two possible reasons for this either your telephony failed to connect in the required time or you have mis configuration in your sip connection. Can you check in your telephony logs what went wrong? If you can get a PCAP file from your telephony, then I can take a look as well.