The assistant is not transfering calls to correct department. Keeps hanging up on customers. They're calling back and keep getting hung up on. One of the calls the customer called back and said she was "cut off" and the AI said she'd transfer but then TRANSFER DID NOT WORK and they got hung up on. CALL ID: 8aedfd51-085d-4ef1-bc13-d4382c86db0f CALL ID: 0825de78-d314-4bc2-9fb2-8e88f97faa29 CALL ID: cb1be326-c0c8-49d2-92a3-10c9133c8d49 CALL ID: d87f9c70-6edd-40fd-9380-6e2cd0ac25f3 CALL ID: d87f9c70-6edd-40fd-9380-6e2cd0ac25f3

logs

- cb1be326-c0c8-49d2-92a3-10c9133c8d49 🔵 01:31:45:355 Transferring Twilio Call...TwiML:<Response><Dial><Number>+61738439280</Number></Dial></Response> Can you share the twilio logs for this call? CA5e8fe627b52c7758a209ebe53d15b224 - "id": "8aedfd51-085d-4ef1-bc13-d4382c86db0f", Assistant ended the call, transfer call was not triggered - "id": "d87f9c70-6edd-40fd-9380-6e2cd0ac25f3", same as previous For all of the calls were assistant did not triggered the transfer call function you need to set your model temperature to 0.3, and rework on your prompt using vapi prompting guide for tools calling