Google Voice disconnecting our outbound assistant
# supportp
PM6852
02/21/2025, 1:12 AMWhen our agent makes outbound calls, if it encounters a google voice number it won't be forwarded, it's just disconnecting.
Call IDs:
4b216fe7-756f-4b1e-a9d4-5198d3fe024d (Feb 19, 2025, 11:07 AM)
088455c2-a7a6-4da3-9b84-2f6a531dfb58 (Feb 19, 2025, 12:16 PM)
1629f207-b3a2-4721-9b5e-efcdbaf8aada (Feb 19, 2025, 11:09 AM)
da5195b4-9041-44b9-bba4-8aed662e9561 (Feb 19, 2025, 11:07 AM)
c
Chiranjeet Mishra
02/22/2025, 9:36 AMTelephony failure, all calls ended with
customer-did-not-answerChiranjeet Mishra
02/22/2025, 9:37 AMCan you check with telephony twilio, nothing wrong on our side telephony is reporting as customer did not answer. Let me know the update.
p
PM6852
02/24/2025, 10:19 PMLooking at the Twilio logs - the calls in question were flagged with "answeredBy": "machine_end_beep." We think the assistant interpreted the transfer beep as an answering machine. we disabled machine_end_beep in the AMD and we'll see how it goes
c
Chiranjeet Mishra
02/26/2025, 2:12 AMMarking this ticket as solved.
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