Hi team, Call ID: f41eff5a-ec7e-420e-8b1e-549007074a9f Timestamp: 2:00 What we expected to happen: Our Assistant to say "twenty thousand" What happened: Our Assistant said "two zero zero zero zero"

you need to change the prompt to output values as text not numbers when referring to it, we use this: Full-Text Money Format: When outputting any monetary amounts, always express them in full text. For instance, say “three hundred thousand pounds” instead of “£300,000”.

logs

🔵 08:46:10:186 Voice Input Formatted: "You're welcome, Marie! With over 2 0 0 0 0 entries,", Original: "You're welcome, Marie! With over 20,000 entries," The number formatting behavior is controlled by the formatNumbers function and its configuration. The function decides whether to format numbers as words or digits based on several factors, including: \- The numberToDigitsCutoff setting \- The number of non-zero digits \- Whether it looks like an ID or special number How to Fix It: To make the assistant say "twenty thousand" instead of "two zero zero zero zero", you need to adjust the formatPlan in your assistant's voice configuration. The key setting is numberToDigitsCutoff. You can modify your assistant's voice configuration to include: { voice: { chunkPlan: { formatPlan: { numberToDigitsCutoff: 100000 // Set this higher than your largest expected number } } } } Why This Is The Right Solution: The documentation for this setting can be found in: /\*\* \* This is the cutoff after which a number is converted to individual digits instead of being spoken as words. \* \* Example: \* - If cutoff 2025, "12345" is converted to "1 2 3 4 5" while "1200" is converted to "twelve hundred". \* \* Usage: \* - If your use case doesn't involve IDs like zip codes, set this to a high value. \* - If your use case involves IDs that are shorter than 5 digits, set this to a lower value. \* \* @default 2025 \*/ @IsOptional() @IsNumberWithHelpfulError() @IsInt() @Min(0) @ApiPropertyOptional({ example: 2025 }) numberToDigitsCutoff?: number; This shows that numberToDigitsCutoff determines when numbers should be spoken as digits versus words. By setting it higher than 20,000, you ensure numbers like 20,000 will be converted to words instead of individual digits.

Is there any chance to set the ‘numberToDigitsCutoff’ value directly from the Vapi interface instead of the API?

Hamza, created an ticket for adding this features in the dashboard and soon it will be added.