Assistant Isn't Answering
# support
r
When I call my vapi assistant the call cannot be completed. Vapi isn't answering. This is my assistant ID: 14572281-a0bd-4400-b032-6c1755615e95 I'm using a number imported from Twilio. I see no logs of any of the incoming calls (in Vapi or Twilio).
s
Are you using API or dashboard? Also, when you go to twilio - go to manage numbers - find your number - can you tell if the webhook is point to vapi's server? If not then you need to add the number in vapi, something mustve gone wrong there
a
m
@UserHey , I am facing the same issue . My phone number ID, which i found from vapi is e5583952-71a5-401b-a6c0-f9457c701ae0 and My assistent ID is d217276e-f70a-473d-9dea-8faa05a96b81.
@User can you help me here , it's urgent
r
Thank you @SlaviSavanovic. I hadn't logged into Twilio and yet it somehow changed from Webhook to SIP. I just switched it back to webhook and it's working!
s
@meet307 ensure you have some configuration as visible in the screenshot shared by @SlaviSavanovic and then it will work.
s
Why is it pointing to replit 😂 How did that happen
If you add the number in vapi (you need to insert your api keys first) then it will automatically update your twilio setting