Good evening, I hope you're doing well. I've been experiencing two issues with VAPI today: The call is set up correctly, but my assistant doesn’t seem to hear anything, so it doesn’t respond and eventually hangs up. I’m encountering a pipeline issue. How can I resolve these problems? I need VAPI to work as soon as possible. Thank you for your help.

It is the same deafness bug that has been driving me crazy for days now

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

@misk1592 can you please ping me to your support ticket.

I don't know If you got to fix the issue but, there was a problem with the connection with the transcriber called deepgram. I just changed the provider and It started working. However, I don't know if this is due a new actualization but Vapi is working weird lately with a lot of allucinations.

I have changed from deepgram to whisper using talkscribe and it is better too. Even gladia is better

Change the transcriber to Azure, that worked for me perfectly

@Lola the issue isn't originating from us instead from transcriber we are the orchestration layer built with different providers.

Marking this ticket as Solved ✅