Hi @Shubham Bajaj , When I call an agent using a phone, there's a problem, but everything works fine when I test it with a web call. Could someone please look into this and let me know if you need further details? Thanks!

Hey BANGO! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!