Outbound Call Error
# support
b
The calling agent is unresponsive after saying the first line and after a few seconds of silence the call is ended. When you call the agent it's working properly, also everything was working fine a few hours ago. In the call log the ended reason is "No Microphone permission" . What could be the problem? https://cdn.discordapp.com/attachments/1343955014271635466/1343955014502055946/image.png?ex=67bf2724&is=67bdd5a4&hm=8b4110563d14be15e0cf4c0fe9c144bb8c11629a489b8d300980d9528beeb565&
k
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!
b
Here is the call id 36427f27-958d-47a6-816d-56444a9bf64b
k
Hey @bigshot263 there could be a few reasons why the call ended with the reason “Microphone permission denied.” I wanted to confirm that you did not attempt to assign microphone permission yourself through code? Meanwhile you can try making another call it could be one of the chance where a call has failed. 🔵 10:15:51:284 Live Call Manager Ending...(customer-did-not-give-microphone-permission)
b
I did not change any settings, also like I said it just stopped working from nowhere everything was just fine in the beginning. I tested 4 numbers, one of them barely worked after about 15 seconds of silence after the assisstant said the first line
068bd0be-fdad-453e-a5ab-8d72b9992b18 a different call that has failed
ca819120-7e3c-4921-86d9-a122671cf0fd a different call where it barely worked
k
Call ID: ca819120-7e3c-4921-86d9-a122671cf0fd This call didn't worked because of background noise and eventually leaded to hallucinations. Background noise is clearly audible which you can check over here The best way to deal with such situations is to add in your prompt if user goes out of context ask user to step away from noisy background and so... Call ID: 068bd0be-fdad-453e-a5ab-8d72b9992b18 Daily Session ID: U8xD0o2CkLDe9Xp1o78D Length is 0 seconds. No logs or metrics at all. Meaning they likely couldnt connect to the call. Which means they had difficulty joining the call. So they might had network issues.
You should be listening to vapi events to catch when users couldn’t join the call.
So this wasn’t due to the users’ microphone preventing them from joining the call.
b
So apperently all new numbers are working just fine but my own number the one I'm using for testing and other few numbers I also use for testing don't work anymore, it seems like there's a threshold or limit to outbound calls you can make to one number. There's no information of this anywhere in the documentation, I also checked Twilio there is no information about this. What could be the problem?
k
Using numbers purchased from Vapi you can only make 10 outbound calls a day due to regulations imposed by telephony.
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