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Issue with getting summary to be played on call tr...
# support
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SlaviSavanovic
02/26/2025, 4:41 AM
Hey
@Shubham Bajaj
can you peek at the screen shot and let me know if I am missing something here? For some reason when the call is transferred, it does not play the summary message on the receiving end. Also for these modes: const summaryModes = [ 'warm-transfer-say-summary', 'warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary', ]; do they disconnect once the AI has said the summary? It does not mention that in the docs Thanks again!
https://cdn.discordapp.com/attachments/1344167538174591076/1344167538669387848/image.png?ex=67bfed12&is=67be9b92&hm=89344dd77ab25eadbdbee086965294d2743bb9c63d79b062d0e4a57ce977243f&
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Kyle
02/26/2025, 5:18 PM
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!
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SlaviSavanovic
02/26/2025, 5:26 PM
6b56c740-4d35-4d43-816a-df4409d8cf66 Here is one
SlaviSavanovic
02/26/2025, 5:26 PM
@Shubham Bajaj
SlaviSavanovic
02/26/2025, 8:39 PM
Shubham - it is working now - didn't change any code. Not sure what went wrong
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Kyle
03/02/2025, 2:36 PM
Marking this ticket as Solved ✅
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