IMPORTANT!! - Private and Public keys disappeared
# supporty
Yash
02/26/2025, 9:27 AMHey, something is wrong with one of my orgs, somehow my Private and Public keys disappeared.
Which stopped everything! This is affecting our client. Can you please check this ASAP?
Org Id:
d1ca7720-1232-4cbe-b74b-479b00f9f83aYash
02/26/2025, 9:28 AM@User @Shubham Bajaj @Sahil @User @User @User @User Can you guys please check this issue?
a
Alejo
02/26/2025, 3:34 PMYou can create a new one and replace them @Yash
y
Yash
02/26/2025, 3:36 PMThere is some bug in the dashboard, it is not allowing me to select all assistants.
Also I am confused on what should I enter in the whitelist domain field. @Alejo
s
Shubham Bajaj
02/26/2025, 5:25 PM@Yash I’ve sent your keys. I’ll check with the team to find the cause of the bad experience and get back to you.
y
Yash
02/26/2025, 7:52 PMThanks @Shubham Bajaj I have the keys stored on my side as well, but when I try making a call, the api throws "403 Forbidden" with a message of "request blocked". Can you please check this?
Yash
02/26/2025, 7:57 PMAlso @Shubham Bajaj all the dashboard APIs are throwing "503 Service Unavailable"
The issue is only for 1 particular org, other orgs are not affected.
https://cdn.discordapp.com/attachments/1344239441786703903/1344397890969272371/image.png?ex=67c16c5a&is=67c01ada&hm=37efdb326672117c5a94aeb874ff3771d4204c2ed564a0efd29609f5b86f26ca&
Yash
02/27/2025, 7:03 PM@Ryan @Sahil @Shubham Bajaj Can anyone of you please help me with this issue?
It's really really affecting us!!
s
Shubham Bajaj
03/02/2025, 3:31 PM@Yash please check your DM to verify few of details.