Squad end-of-call report
# supportj
Jeebs from eva.be
02/26/2025, 2:57 PMHello ! When I use a squad and the call is routed to multiple assistants, how is the "end-of-call" organized ? For example, which assistant id is given ? Squad id, or first assistant id, or last assistant id ?
k
Kyle
02/27/2025, 5:34 AMWhen using a squad with multiple assistants, here's how the call organization works:
\- The call starts with the first assistant in the squad's members list
\- As transfers happen between squad members, each assistant handles their portion
\- The call metadata maintains both the squad ID and current active assistant information
\- When a call ends: Both squad ID and current active assistant ID are preserved in the call record, the final assistant that handled the call will be recorded as the active assistant.
j
Jeebs from eva.be
03/08/2025, 7:06 PMSo currently, I can't list calls filtered by squad id, as the endpoint does not offer that possibility. Should I add this as feature request ?
Jeebs from eva.be
03/09/2025, 4:42 PMAlso, giving you here the call record of a squad call. I get the squadId but no information about the last active assistant ? 🤔
https://cdn.discordapp.com/attachments/1344322440662220942/1348335173204180992/250309-Call-PhoneCall-Squad.json?ex=67cf167c&is=67cdc4fc&hm=f8f056602fa6946b0cf5aa6e8f3825edd7d706c39143c91230c004b4c7928d34&
k
Kyle
03/11/2025, 11:52 AMCan you send me a latest call_id?