End call - Voice screams at the end
# supports
samjrmoris
02/27/2025, 12:56 AMHi guys, has anyone delt with the challenge using PLAYHT or any other voice paltform with their VAPI agent, where at the end of the call, the Agent says the "goodbye" message then screams "AHHH!" or anything like that?
Then when I read the transcripts VAPI is not picking up on it saying that it just reads the last Goodbye message then a succesful hang up.
But on the recording you hear it?
samjrmoris
02/27/2025, 12:57 AMs
Shubham Bajaj
03/01/2025, 10:57 AM@samjrmoris Apologies for the delayed response, can you try another call with
PlayHT2.0PlayHT3.0Shubham Bajaj
03/01/2025, 10:57 AMMost likely this is the issue with turbo model which screams at the end.
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samjrmoris
03/01/2025, 10:17 PMI’ve tried with the other models and it does the same. Only difference is the AI talks super slow with these two models
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Shubham Bajaj
03/03/2025, 2:25 PM@samjrmoris can you try another voice provider like 11labs and share the other call ID where it’s screaming so I can contact their team?
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samjrmoris
03/04/2025, 3:58 AMIts only on PlayHT voices
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Shubham Bajaj
03/06/2025, 10:46 PM@samjrmoris Yes, only with this voice did you have the opportunity to explore other voice providers’ voices?
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