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Unable to login into my vapi account.
# support
p
I am unable to login into my vapi account all of a sudden. I am able to login into my other account, but not my primary account. I even tried making an api request to the account, and it is giving 403 forbidden response, so it's not an issue of wrong password. While trying to log in, I am getting the response as shown in the attached image. Please fix asap. I have a lot of very important agents in my vapi account. https://cdn.discordapp.com/attachments/1344625092050817098/1344625092876832778/image.png?ex=67c19734&is=67c045b4&hm=e6303ab0228d71a6f82936a1ef27b28fff1cf0080d1b3397a0cb98f9b8a2106d&
hey, I need to get this resolved. My business has come to a halt. How can the login just stop working all of a sudden.
m
We experienced the same
We cannot enter to the dashboard
this is horrible
e
Same here.
p
Hi @everyone, Anyone got the resolution for their login. I am still unable to login
I have active clients on the email account, and my entire workflow has been pauseed. @Vapi please help me out here.
s
@ParwaanVirk (Kyzo AI) @Manuel Saelices can you guys share your email ID?
@EnSabanNur can you try login again, I believe it is resolved for you?
p
my email id is: bakchodmail123@gmail.com
s
@ParwaanVirk (Kyzo AI) can you check your email again?
m
It's solved now. Thanks
p
still the same error
s
@ParwaanVirk (Kyzo AI) shared your email soon you will be unblocked.
p
Any specific reason why I was blocked. So that I can avoid that in the future
s
This could be because of KYC/IP malicious activity detection or any other potential cause.
Let's wait for sometime to check what's blocking your account.
p
got it. Let me know incase i violated any policies. Would keep that in mind in the future.
Hi @Shubham Bajaj, It isn't fixed till now. Can you please help expedite the process. Thanks.
s
@ParwaanVirk (Kyzo AI) can you try now and let me know how it goes for you.
p
Tried just now
facing same error
s
@ParwaanVirk (Kyzo AI) pinging the team again for unblocking you.
@ParwaanVirk (Kyzo AI) FYI your account has been blocked by the security AI bots.
p
I am unable to login
not even able to reset password
Also, the last location showed here, isn't correct. The only last login locations that can be valid are either mumbai or delhi. SO maybe, someone did try to login. Not sure
I just need to extract the existing prompts that are there. Don't really need the entire account. 😆
Hi @Shubham Bajaj, yesterday my account got unblocked. Today morning, it got blocked again. is there any way to solve this for good ??
s
@ParwaanVirk (Kyzo AI) sorry for the delay, I just looked into your email it's unlocked no strictions but still it's blocked so let me check with about your email and get back to you by eveming if I don't then please ping me.
k
@parwaan.virk checking if resolved for you
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