Hi Vapi team, hoping for a quick solution on some issues we are experiencing.
1. The Assistant does not maintain the context and switches to a new subject.
2. Experiencing delays of 5 seconds or more from the AI assistant response.
3. Assistant glitches and cuts out of the conversation. It sounds almost like it is losing signal.
4. It does not handle interruptions gracefully. When the user is trying to speak the Assistant does not stop.
Call ID for support:
9dc7071b-b2b5-4bc5-8a92-86fd69722c42
Timestamps of issues:
0:55 - ai doesn’t respond to question
1:58 - cuts itself off in the thought
2:08 - doesn’t stop talking when interrupted by user
3:50 - long pause after user finishes before ai speaks
4:04 - so assistant had 2 thoughts
4:21 to 5 - ai assistant interrupting itself a lot
5:40 - glitching like cell phone signal loss
6:09 - glitching like cell phone signal loss
6:30 - glitching like cell phone signal loss
7:00 - glitching like cell phone signal loss
7:24 - ai assistant cuts off
7:46 - ai assistant glitches and cuts off