why is my file in knowledge base doesn't get uploaded to the assistant? any Idea?

There could be several reasons why your file isn't uploading to the assistant in the knowledge base. Here are some common issues to check: 1. **File Format and Size**: Ensure your file is in a supported format (Markdown, PDF, plain text, or Microsoft Word .doc/.docx) and that it doesn't exceed the size limit. 2. **Permissions**: Check if the file has the correct permissions set for uploading. 3. **Internet and Browser Issues**: Make sure you have a stable internet connection. Sometimes, switching browsers or clearing your browser's cache can help. 4. **Knowledge Base Configuration**: Verify that the file IDs are correctly referenced in your knowledge base configuration. If the knowledge base isn't activated or linked properly, the assistant may not recognize the file. 5. **System Changes**: If there have been recent migrations or API changes, ensure you're using the correct API calls for file management. 6. **Error Messages**: Pay attention to any error messages during the upload process, as they can provide clues about what might be going wrong. If you've checked all these and the issue persists, it might be worth trying to re-upload the file or consulting the Vapi documentation for further troubleshooting steps. Let me know if you need more help! 😊 Sources: - [Troubleshooting File Upload Issues in Vapi Knowledge Base](https://docs.vapi.ai/knowledgebase) - [Supported File Formats for Upload to Vapi Knowledge Base](https://docs.vapi.ai/knowledge-base)

Sorry let me be more clear. The files that I uploaded are listed under files however in the assistant they are not present as options under knowledge base. When I click the knowledge base it is blank. see attached image. https://cdn.discordapp.com/attachments/1344878924101845074/1345095240582955108/knowledge_base.png?ex=67c34d10&is=67c1fb90&hm=147637c185dde224b41244c1bd0fcf9e70b529e2682c896d08906e2fac1aff3c&

I am experiencing this same exact problem

Same.

Hey @HT, previously you uploaded files and linked them with your assistant to create knowledge-base. However, the old provider stopped their services due to this, We’ve moved to a new provider with a different process for creating this knowledge-base. I suggest following this video to get started. 

Hi Shubham, I watched the audio-less video and could not relate anything meaningful in there as to how to setup the new knowledge base. Can you advise please?

@HT Please share the feedback on how the video was unhelpful and what could be added to help you set up the KB. I will improve the video and make sure you can use KB with the new method.