Account Bricked [urgent] (unable to login)
# support
h
Me or Team is able to login to our accounts. Keeps infinite loading. Production is stopped because of this.
v
I'm really sorry to hear that you're experiencing infinite loading issues while trying to log into your accounts on the Vapi platform. This can definitely be frustrating, especially when it impacts production. Here are some troubleshooting steps you can try to resolve the issue: 1. **Check Your Internet Connection**: Make sure your internet connection is stable. A weak connection can cause loading problems. 2. **Clear Browser Cache and Cookies**: Accumulated cache and cookies can interfere with the login process. Clear your browser's cache and cookies, then try logging in again. 3. **Disable Browser Extensions**: Some extensions, especially ad blockers or script blockers, might disrupt the login process. Try disabling them temporarily. 4. **Use Incognito Mode or a Different Browser**: Logging in through an incognito window or using a different browser can help bypass potential issues caused by cache or extensions. 5. **Update Your Browser**: Ensure that your browser is up to date, as outdated versions can lead to compatibility issues. 6. **Check for Vapi Service Status**: Sometimes, the issue might be on Vapi's end. Check if there are any outages or maintenance notices. If these steps don't resolve the issue, it might be necessary to contact Vapi support for further assistance. Be sure to provide them with details about the problem and any steps you've already taken. I hope this helps, and let me know if you have any other questions! 😊 Sources: - [Common Causes of Infinite Loading Issues on Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1336277538267201547) - [Troubleshooting Login Issues on the Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1336277538267201547) - [Troubleshooting Report: Resolving Login Issues on the Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1336277538267201547)
h
I have done all these. @Vapi Support Bot does not work for all of us. main account info is mehuzi@gmail.com can make more info available securely. thnx
p
@hsial your account has been unlocked, can you give it a try and let me know how it goes for you!!