Hi team, our Assistant is "pausing" or going "silent" during call. Call ID: d08f0c44-2eb1-4d08-b7e7-bcac72f89aee Timestamp: 00:07 What happened: Assistant went silent and did not answer customer for the rest of the call What we expect to happen: Assistant to answer customer. This has happened on a number of other calls: 901ba535-8247-4b00-afb2-e6ce3d17472e 1ad0b301-d5f9-45bb-8612-bf84b22ec95c

Hi there! I understand that your Assistant is going silent during calls, which can be frustrating. Here are some common reasons this might happen and steps you can take to troubleshoot the issue: 1. **Silence Timeout**: The Assistant may be configured to end calls after a period of silence. Check the sensitivity settings and ensure they are properly configured to avoid false positives in silence detection. 2. **Service Disruptions**: Sometimes, third-party services like Twilio or Deepgram can experience interruptions that lead to silence. Make sure these services are stable and functioning correctly. 3. **Tool Execution Errors**: If the Assistant goes silent after executing a tool, there might be an issue with the integration. Review the scripts and ensure they are functioning as expected. 4. **Misconfigurations**: Double-check the Assistant's settings, especially those related to silence detection and keyword recognition. Incorrect configurations can lead to unexpected behavior. 5. **Transfer Issues**: If the Assistant is transferring calls, ensure that the transfer settings are correctly configured to avoid silent transfers. To address the specific calls you mentioned, I recommend reviewing the logs for those call IDs to identify any patterns or specific errors that occurred. If you need further assistance, feel free to ask! 😊 Sources: - [Common Reasons for Voice AI Assistant Going Silent](https://discord.com/channels/1211482211119796234/1211483291191083018/1296852804631265392) - [Troubleshooting Guide for Silent Voice AI Assistants](https://discord.com/channels/1211482211119796234/1211483291191083018/1334114042876264518) - [Best Practices for Ensuring Consistent Voice AI Assistant Responses](https://docs.vapi.ai/knowledgebase)

{
  "model": "nova-3",
  "language": "en",
  "provider": "deepgram",
  "endpointing": 300
}

{
  "waitSeconds": 0.8,
  "smartEndpointingEnabled": true
}

@Beck can you make the following changes to your assistant and try again setting deepgram's endpointing to 300ms and waitSeconds to 0.8?