Assistant not recognizing changes
# support
m
I'm making changes to the assistant on the dashboard but it's not recognizing any. I can't publish any new changes I'm making. It's not picking up anything at all. This is really messing up the live conversations. Please help ASAP
v
I understand how frustrating it can be when changes aren't recognized on the Vapi dashboard, especially when it affects live conversations. Here are some troubleshooting steps you can try to resolve the issue: 1. **Review Recent Changes**: Double-check any recent modifications you made that might affect the assistant's behavior. Ensure nothing was inadvertently altered. 2. **Check Configuration Settings**: Make sure that all settings, including webhooks and logical flows, are correctly configured. Verify that the server URL is accurate and accessible. 3. **Clear Browser Cache**: Sometimes, browser-related issues can interfere with the dashboard. Try clearing your browser cache, disabling any extensions, or using a different browser to see if that helps. 4. **Publish Changes**: After making changes, ensure you hit the publish button to apply them. Refresh the page afterward to confirm that the changes are saved. 5. **Inspect Logs**: If you're still having issues, check any logs or error messages associated with your Vapi setup for clues. If these steps don't resolve the issue, it might be necessary to reach out to Vapi's technical support for further assistance. They can provide more specialized help based on your specific setup. Let me know if you need any more help! 😊 Sources: - [Troubleshooting Issues with Publishing Changes on the Vapi Dashboard](https://discord.com/channels/1211482211119796234/1211483291191083018/1334114042876264518) - [Detailed Report on Known Issues with VAPI Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/1337283291769868398) - [How to Ensure Changes are Saved and Published Correctly](https://discord.com/channels/1211482211119796234/1211483291191083018/1341692740454584331)
s
Hey @mrp can you please share your assistant ID and a loom video describing your changes are not being saved?