I have queued calls, and cant delete them already 6 hours . trying to delete them using

from vapi import Vapi

client = Vapi(
    token="YOUR_TOKEN",
)
client.calls.delete(
    id="id",
)

it's returning call json but isn't deleting @Vapi

It sounds like you're having a frustrating time with those queued calls! 😟 Here are a few things to check that might help you resolve the issue: 1. **Soft vs. Hard Delete**: The Vapi API may be performing a soft delete, which means the call is not fully removed from the system. You might need to reach out to support for a hard delete if that's the case. 2. **Caching Issues**: Sometimes, the dashboard might cache data, making it look like the calls are still there even after deletion. Try clearing your browser cache or checking from a different browser. 3. **Correct API Usage**: Ensure that you're using the correct call ID in your delete request. Double-check that the ID you're passing is valid and corresponds to the call you want to delete. 4. **Authorization**: Make sure your token is valid and has the necessary permissions to delete calls. The request should include the correct authorization header. 5. **Operational Limitations**: There might be operational constraints that prevent the deletion of certain calls. If the calls are stuck due to API downtime, support may need to intervene. If you've checked all these and are still having issues, I recommend reaching out to Vapi support for further assistance. They can provide more specific help regarding backend deletions. Let me know if you need anything else! 😊 Sources: - [Common Reasons for Calls Not Being Deleted in the Vapi API](https://discord.com/channels/1211482211119796234/1211483291191083018/1337314227857391627) - [Understanding Vapi API's Handling of Queued Calls](https://docs.vapi.ai/api-reference/calls/delete) - [Detailed Report on Deleting Calls Using Vapi API](https://docs.vapi.ai/api-reference/calls/delete)

@Vapi Support Bot thanks . i checked everything , how can i reach support here ?

@BNt15 can you share those list of call IDs which you want to delete, I will check on my end why deletion didn't worked for you.

@Shubham Bajaj dont want to delete them , i want to know why are they queued to make it work without this .is this from vapi side , or is this because of twilio . call ids: 115568e4-f565-41c3-a64c-5e4c6658152a 10d79498-b9d6-4de2-8796-8d0aea88bc69 2df36b74-dd81-476c-8461-3af1878fa7f8 ff8e4bbd-ad81-4f27-af5c-edd1427d6c67 50a6cdee-57ae-4a5e-8597-72c10e4e4f49 i bought concurrency lines: Add Ons Concurrency Lines x 8 $80.00 as i understand now i have 18 lines . reduce calling to 1 call per second . tried to call 15 numbers and 4 of them was queued . please check and help me to call normally

🔵 12:51:55:999 Call

10d79498-b9d6-4de2-8796-8d0aea88bc69

Waited 300s But Transport Never Connected. 🔵 12:51:53:534 Call

50a6cdee-57ae-4a5e-8597-72c10e4e4f49

Waited 300s But Transport Never Connected. @BNt15 these calls were in queue because they were never connected by the telephony and eventually exhausting your concurrency lines. We wait for

X

seconds before starting the call and if telephony doesn't connects in the required then call is marked as finished and the concurrency counter is decreased. Can you try few more calls now you won't be blocked because of this, and let me know how it goes for you.