Bluethooth Issue
# support
d
Hello @Shubham Bajaj I am experiencing an issue with Bluetooth during calls. If Bluetooth is already turned on before I start a call, the audio does not route correctly to my device. However, if I turn on Bluetooth during the call, the audio switches properly to my device. To illustrate this issue, here are two call examples: Call ID [a296d30d-b72a-4b2e-adff-55302ec11daa] → Bluetooth was turned on before the call, and the audio did not route correctly. Call ID [c240c672-0a1c-4807-8996-0c014b6819ab] → Bluetooth was turned on during the call, and the audio switched correctly to my device. Could you please help me resolve this critical issue? Thank you for your support. And by the way, I have a user having the same issue on Andoid and One Plus bluethooth device
s
Hey @dimitridb let me check what could have gone wrong and get back to you.
d
Hey @Shubham Bajaj any update on this matter? I understand you are fully busy
k
Hey Dimitri, Unfortunately our team is at capacity and unable to do a dive deep into the SDK with you. I would troubleshoot a little deeper and see if it's an issue coming from your client side code or our SDK itself. If you find it's our SDK people open a bug report here:
d
Hey Mason, Thanks for your answer. I realise it's not linked to my call as it's the same behaviour with on your home page. When you press "Talk to Vapi" from your iPhone and the bluetooth is activated the voice speak via the speaker of the Phone and everybody can hear this. I understand your are more focus on Phone Call and Ios is setting some constraint with the Browser Permission but this is a really bad user exerperience in the world of AirPods and other Bleuthooth devices. Hope you can have a deeper look one day.