Dhina
03/03/2025, 10:15 PMVapi Support Bot
03/03/2025, 10:16 PMvoicemailDetection.enabled
to true
to ensure it recognizes when a voicemail system answers the call.
2. **Review Message Configuration**: Ensure that the voicemailMessage
is correctly set up in your assistant's configuration. This message should be what you want the assistant to say when it reaches voicemail.
3. **Debug Repetitions**: Look into the clientMessages
field to ensure there are no duplicate messages configured. Also, check your event handling to prevent any loops that might cause the assistant to repeat messages.
4. **Examine Call Logic**: Review the logic of your outbound call flow to ensure that it correctly transitions to the voicemail message after detecting voicemail.
5. **Test Different Scenarios**: Run tests to see if the issue occurs consistently or only under specific conditions. This can help identify if there are particular triggers causing the problem.
6. **Adjust Timing Settings**: If the assistant is starting the greeting message too quickly, you may need to fine-tune the startSpeakingPlan
to ensure it waits appropriately before speaking.
If you follow these steps and the issue persists, you might want to check the logs for any errors or anomalies during the call. Let me know if you need further assistance! 😊
Sources:
- [Voicemail Detection Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/1336424026486079559)
- [Troubleshooting Repeated Messages](https://discord.com/channels/1211482211119796234/1211483291191083018/1333406713931632731)
- [Configuring Greeting and Voicemail Messages](https://discord.com/channels/1211482211119796234/1211483291191083018/1334597630235512956)Dhina
03/04/2025, 4:22 PMVapi Support Bot
03/04/2025, 4:23 PMvoicemailDetection.enabled
set to true
in your configuration. This helps the assistant recognize when it reaches a voicemail system.
2. **Adjust Detection Settings**: Fine-tune the voicemail detection parameters, such as:
- `machineDetectionTimeout`: Set this to a reasonable time to allow the assistant to determine if it's reached voicemail.
- machineDetectionSpeechThreshold
and `machineDetectionSilenceTimeout`: These settings can help the assistant better understand when to start and stop speaking.
3. **Set a Clear Voicemail Message**: Ensure that your voicemailMessage
is concise and clear. For example:
javascript
voicemailMessage: "Hello, you've reached our voicemail. Please leave a message after the beep."
4. **Timing Adjustments**: If the message is being cut off, consider adjusting the startSpeakingPlan
to ensure the assistant waits appropriately before speaking. This can help prevent it from interrupting itself.
5. **Test with Different Scenarios**: Run tests to see how the assistant performs under various conditions. This can help identify if specific settings are causing issues.
6. **Review Logs**: If the problem persists, check the logs for any errors or anomalies that might indicate why the message is being cut off.
By following these guidelines, you should be able to enhance the performance of your voicemail messages. Let me know if you need any more help! 😊
Sources:
- [Voicemail Detection Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/1336424026486079559)
- [Configuring Greeting and Voicemail Messages](https://discord.com/channels/1211482211119796234/1211483291191083018/1334597630235512956)Dhina
03/04/2025, 5:11 PMKyle Brunker
03/05/2025, 3:37 PM{
"enabled": true,
"provider": "twilio",
"machineDetectionTimeout": 45, // Increased from 30 to allow more detection time
"voicemailDetectionTypes": [
"machine_end_beep",
"machine_end_silence"
],
"machineDetectionSilenceTimeout": 7000, // Adjusted from 10000 to balance detection
"machineDetectionSpeechThreshold": 3000, // Increased from 2400 to better detect machines
"machineDetectionSpeechEndThreshold": 2500 // Increased from 1200 to handle greeting gaps
}
\- machineDetectionTimeout: Increased to 45 seconds (max is 59), This gives more time for the voicemail detection to complete.
\- machineDetectionSpeechEndThreshold: Increased to 2500ms (range 500-5000), This handles the gaps in voicemail greetings better, preventing false end detection.
\- machineDetectionSpeechThreshold: Increased to 3000ms (range 1000-6000), Better distinguishes between human and machine responses.
\- machineDetectionSilenceTimeout: Adjusted to 7000ms (range 2000-10000), Provides balanced silence detection without excessive waiting.
The increased speech end threshold prevents cutting off during normal pauses in greetings.Dhina
03/06/2025, 2:48 PMDhina
03/06/2025, 3:41 PMDhina
03/07/2025, 8:42 PMKyle Brunker
03/11/2025, 2:40 AMDhina
03/11/2025, 1:11 PMShubham Bajaj
03/13/2025, 11:23 PMDhina
03/14/2025, 1:28 PMKyle Brunker
03/17/2025, 10:00 AMDhina
03/21/2025, 8:17 PMKyle Brunker
03/23/2025, 7:58 AMShubham Bajaj
03/23/2025, 7:59 AMShubham Bajaj
03/23/2025, 8:00 AMDhina
03/24/2025, 5:28 PMKyle Brunker
03/27/2025, 10:13 PM