Hi there, when I add a file PDF or word to VAPI then I go to my agent it shows as there is no knowledge base there? What can I do? https://cdn.discordapp.com/attachments/1346331455403593729/1346331455613173801/Knowledge_1.jpg?ex=67c7cc60&is=67c67ae0&hm=42e40733a2be6bd86caf051c389decfa7ba04d3fcc7ac5987b425283583ecf69&

It sounds like you're having trouble with your files not appearing in the VAPI knowledge base after uploading them. Here are some steps you can take to troubleshoot this issue: 1. **Verify Successful Uploads**: Make sure that the PDF or Word files were successfully uploaded. Check the dashboard or settings page to see if they appear there. 2. **Check File Formats**: Ensure that the files are in supported formats. VAPI supports Markdown, PDF, plain text, and Microsoft Word (.doc and .docx). If your files are in a different format, they won't show up. 3. **Review Permissions**: Confirm that you have the necessary permissions to view and select the files in the knowledge base. Sometimes, permission issues can prevent files from appearing. 4. **Refresh the Interface**: Try refreshing your browser or clearing the cache. A hard refresh (Ctrl+F5 on Windows or Cmd+Shift+R on Mac) can help. 5. **Reconfigure Knowledge Base**: Since VAPI has transitioned from the Canonical provider to Trieve, you may need to reconfigure your knowledge base using the API. Make sure to follow the latest guidelines in the VAPI documentation. 6. **Check File IDs**: Ensure that the file IDs in your configuration match those in your knowledge base. Incorrect IDs can lead to files not being visible. If you've gone through these steps and the issue persists, it might be worth reaching out to VAPI support for further assistance. Let me know if you need more help! 😊 Sources: - [Detailed Guide for Adding PDF or Word Files to the VAPI Knowledge Base](https://docs.vapi.ai/knowledge-base) - [Troubleshooting Guide: Added Files Not Appearing in VAPI Knowledge Base](https://discord.com/channels/1211482211119796234/1211483291191083018/1336785070408732764) - [Detailed Report on File Format and Requirements for VAPI Knowledge Base](https://docs.vapi.ai/knowledge-base)

Ive tried all these things and it doesnt work

You currently have to attach it via API request. You say you tried it already, so just troubleshooting steps: -Did you get a 200 response when you tried to POST here

https://api.vapi.ai/knowledge-base

?

You may also want to reference this guide - https://trieve.ai/build-hotel-voice-assistant-with-trieve-and-vapi

@samjrmoris checking if resolved for you.