customer-did-not-answer error. Why is this happeni...
# supporta
AiTitus :)
03/04/2025, 2:59 PMGot a few of these and continue to get them, any ideas why this happens and how to prevent?
Thanks!
CALL IDS:
bb8f25ce-e365-43d1-86fa-98d9a2a0fc4a
d87237a1-d6e1-4032-8506-3a2f3f1f9edc
408d5b4e-6eda-442b-b6c3-c67a24324cfd
58d7126a-12fd-4d34-bbb7-bb40e0d93dcf
ff01d7bd-19fc-4645-9759-2e9b71d2f5c9
b8db8943-17ce-491b-9aa0-a80a51043371
v
Vapi Support Bot
03/04/2025, 3:00 PMCould you please provide more details about the specific issues you're experiencing with these call IDs? For example, are you encountering voice distortion, silent AI, call timeouts, or any error messages? This information will help us pinpoint the problem and suggest appropriate solutions.
Sources:
- [Common Issues with Call IDs in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/1336377512233664523)
- [Preventing Recurring Call ID Issues in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/1338810971153760296)
- [Troubleshooting Call ID Errors in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/1334114042876264518)
a
AiTitus :)
03/04/2025, 8:12 PM@Shubham Bajaj thanks!
AiTitus :)
03/05/2025, 10:26 PMany ideas @Shubham Bajaj
s
Shubham Bajaj
03/06/2025, 1:43 AM@AiTitus :) looking into it,
Shubham Bajaj
03/06/2025, 1:49 AM@AiTitus :) Please share the Twilio logs for the call SID so I can understand what went wrong and avoid forming a biased conclusion.
- CA8d172dc7a8db52da104c26b8bb0a8811
- CA76161a11a1d8c52658230df11351f93f
- CAa96cec32169a6b68591ca469629a353a
a
AiTitus :)
03/06/2025, 4:06 PMI am going to DM you @Shubham Bajaj since the details contain private data
k
Kyle Brunker
03/11/2025, 3:38 AMMarking this ticket as Solved ✅